Terms and Conditions
These Terms and Conditions apply to bookings and purchases made for programmes, courses, workshops and retreats offered by DVIZ Meditation Retreat (“DVIZ”, “we”, “us” or “our”).
By registering for or purchasing a DVIZ programme or retreat, you agree to these Terms and Conditions.
1. Programme Registration and Payment
Your place in a DVIZ programme or retreat is confirmed once the required payment has been successfully received.
The price, payment schedule and inclusions applicable to each programme will be clearly stated on the relevant programme or payment page.
For some online programmes, DVIZ may offer a staged payment structure. For example, participants may purchase an introductory portion of the programme first and decide later whether they wish to continue.
Where such an arrangement applies, the initial payment covers only the stated introductory period. You are under no obligation to purchase the remaining portion of the programme unless you choose to continue.
For example, where a 21-day programme is offered as:
First 5 days: £39
Remaining 16 days: £250
Total programme price: £289
payment of £39 gives you access only to the first five days. You may decide after those five days whether you wish to continue by paying the remaining £250.
All prices and applicable taxes or charges will be shown before payment is completed.
2. International Payments
DVIZ is based in India and accepts payments from participants in India and other countries.
International customers may be offered payment through third-party payment providers such as PayPal, Razorpay or other authorised payment processors.
The currency displayed at checkout will be the currency applicable to that particular payment option.
Your bank or card issuer may apply foreign-exchange charges, international transaction fees or other charges. Such charges are determined by your financial institution and are not controlled by DVIZ.
3. Online Programme Cancellation and Refunds
DVIZ five-day refund policy
Unless a different refund policy is stated on the programme page, participants in eligible online programmes may request a full refund of the programme payment within the first five days from the programme start date.
A refund request must be sent to contact@dviz.in.
Where an introductory five-day programme has been purchased separately, any refund policy displayed at the time of purchase will apply to that payment.
If you choose not to continue after an introductory portion of a programme, you will not be charged for the remaining portion unless you separately authorise or make that payment.
UK and other statutory consumer rights
Nothing in these Terms limits any cancellation, refund or other consumer rights that apply to you under the laws of your country.
For customers in the United Kingdom purchasing eligible services online, applicable consumer law may provide a 14-day statutory cancellation period beginning when the contract is entered into.
If you ask DVIZ to begin providing a programme or service during that cancellation period, you expressly request that performance begin before the statutory cancellation period has expired.
If you exercise a statutory right to cancel after the programme has begun, DVIZ may, where permitted by applicable law, deduct a reasonable amount for services already supplied before cancellation.
If the service has been fully performed during the cancellation period after you expressly requested early performance and acknowledged the relevant consequences, your statutory cancellation rights may be affected as provided by applicable law.
Your statutory rights are not affected by any additional refund guarantee offered by DVIZ.
4. Starting a Programme During a Cancellation Period
Where required by applicable law, before beginning a programme within a statutory cancellation period, you may be asked to confirm that:
“I expressly request DVIZ Meditation Retreat to begin providing the programme before the end of any applicable statutory cancellation period. I understand that if I cancel after the programme has begun, I may be required to pay for the portion of the service already provided, where permitted by applicable law.”
For digital recordings or other digital content supplied immediately, additional consent may be requested where required by applicable law.
5. Refund Processing
Approved refunds will normally be returned to the original payment method.
Processing times may vary depending on the payment provider, card issuer or bank.
Any statutory refund will be processed within the time required by applicable law.
Where no statutory requirement applies, DVIZ will endeavour to process approved refunds within 7–14 business days.
6. Rescheduling Online Programmes
Where reasonably possible, DVIZ may allow a participant to move their registration to a future edition of the same or a comparable programme.
Rescheduling is subject to availability and is not guaranteed.
Please contact contact@dviz.in as early as possible if you are unable to attend.
Any rescheduling arrangement offered by DVIZ is in addition to, and does not limit, your statutory consumer rights.
7. Missed Online Sessions
Participants are responsible for attending scheduled live sessions.
Where recordings are part of the programme or are made available on request, access will be subject to the programme description and any stated access period.
Missing a live session does not automatically entitle a participant to a refund.
However, nothing in this clause limits any statutory rights that may apply.
8. Physical Retreat Cancellation Policy
Unless otherwise stated on the relevant retreat page, payments for physical retreats are generally non-refundable once the applicable cancellation period, if any, has expired.
If you cannot attend, DVIZ may, at its discretion and subject to availability, allow some or all of your payment to be transferred to a future DVIZ retreat or programme.
Where DVIZ cancels a retreat and does not provide a suitable replacement or rescheduled date, participants will be entitled to an appropriate refund of amounts paid for the cancelled retreat.
Any statutory consumer rights applicable to your booking remain unaffected.
9. Retreat Postponement and Events Beyond Our Control
DVIZ may need to postpone, relocate, reschedule or make reasonable changes to a retreat because of circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, public-health emergencies, transport disruption or other significant events.
Where possible, participants will be offered a rescheduled programme, credit or another reasonable alternative.
If applicable law requires a refund instead, the relevant legal requirements will apply.
10. Illness and Emergencies
If illness or a genuine emergency prevents you from attending a physical retreat, please contact DVIZ as soon as reasonably possible.
Where appropriate and subject to availability, DVIZ may allow the booking to be transferred to a future retreat or programme.
Supporting documentation may occasionally be requested where necessary.
11. No-Shows
If you do not attend a programme or retreat and do not inform DVIZ beforehand, your booking may be treated as a no-show.
For physical retreats, payments may be forfeited where DVIZ has reserved accommodation, meals, staff or other resources specifically for your attendance.
For online programmes, missing sessions does not automatically create a right to a refund outside the applicable refund or cancellation policy.
This clause does not override any statutory cancellation or consumer rights.
12. Programme Changes
DVIZ may make reasonable changes to session timings, teachers, programme structure, venue, technology platform or supporting material when necessary.
Any significant change that materially alters what you purchased will be communicated to participants as soon as reasonably possible.
13. Taxes and Invoices
Prices will be presented together with any applicable taxes or mandatory charges before payment where required.
Tax treatment may differ depending on the participant’s location and the nature of the service.
For Indian customers, GST may apply in accordance with Indian law.
Services supplied to customers outside India may be treated differently under Indian GST rules where the relevant legal conditions for export of services are satisfied.
Participants requiring a business or GST invoice may contact contact@dviz.in and provide the necessary billing information, including GSTIN where applicable.
DVIZ will issue invoices in accordance with applicable tax and accounting requirements.
14. Payment Providers
Payments may be processed by third-party providers including PayPal, Razorpay or other authorised payment processors.
Your use of those payment services may also be subject to the payment provider’s own terms, privacy policy and security procedures.
DVIZ does not store full card details where payment information is processed directly by an authorised payment provider.
15. Health and Wellbeing Disclaimer
DVIZ programmes include meditation, mindfulness, yoga or related wellbeing practices.
They are intended for educational and general wellbeing purposes and are not a substitute for medical, psychiatric, psychological or other professional healthcare.
If you have a medical or mental-health condition, are receiving treatment, or are unsure whether a practice is suitable for you, you should consult an appropriately qualified healthcare professional.
You are responsible for deciding whether participation is appropriate for you and for informing DVIZ of any relevant limitations where appropriate.
16. Results and Outcomes
Individual experiences and outcomes vary.
DVIZ does not guarantee particular physical, psychological, professional, financial or personal outcomes from participation in a programme or retreat.
The benefits of meditation and related practices depend on many factors, including individual circumstances and consistency of practice.
17. Conduct
Participants are expected to behave respectfully towards teachers, team members and other participants.
DVIZ reserves the right to remove a participant from a programme or retreat where their behaviour is abusive, threatening, seriously disruptive or creates a safety risk.
Where participation is ended by DVIZ for serious misconduct, any refund will be determined in accordance with applicable law and the circumstances of the case.
18. Intellectual Property and Recordings
Programme materials, guided practices, videos, recordings, written material and other educational content supplied by DVIZ are for the participant’s personal use unless otherwise stated.
They may not be copied, sold, distributed, republished, publicly broadcast or commercially exploited without prior written permission from DVIZ.
Participants may not record live sessions unless DVIZ has expressly given permission.
19. Online Programme Technology
Participants are responsible for having a suitable internet connection, device and software necessary to join online sessions.
DVIZ is not responsible for interruptions caused by a participant’s internet connection, device, software or third-party service provider.
If a significant technical failure on DVIZ’s side prevents delivery of a substantial part of a programme, DVIZ will make reasonable efforts to provide an alternative session, recording, rescheduling option or other appropriate remedy.
20. Privacy
Personal information collected during registration and participation will be handled in accordance with the DVIZ Privacy Policy and applicable data-protection requirements.
Payment information handled directly by payment providers is subject to those providers’ privacy and security policies.
21. Communications
By registering for a programme, you agree that DVIZ may contact you regarding your booking, programme schedule, access information, payment, support and other information necessary to deliver the service.
Marketing communications will be handled separately and, where required, will only be sent with appropriate consent.
22. Complaints and Contact
If you have a concern about a booking, payment, programme or retreat, please contact:
DVIZ Meditation Retreat
Email: contact@dviz.in
We will make reasonable efforts to resolve complaints fairly and promptly.
23. Applicable Law and Consumer Rights
These Terms are intended to operate alongside any mandatory consumer-protection laws that apply to your purchase.
Nothing in these Terms excludes or restricts rights that cannot legally be excluded or restricted.
Where you are a consumer located outside India, mandatory consumer protections applicable in your country of residence may continue to apply.
24. Changes to These Terms
DVIZ may update these Terms from time to time.
The Terms applicable to your booking will generally be those made available to you when you complete your purchase, unless a later change is required by law or you expressly agree to it.
25. Acceptance of Terms
By completing a booking or payment, you confirm that you have had the opportunity to read these Terms and Conditions and agree to be bound by them.
Last updated: September 2026.